Steve Johnson

Digital Transformation Consultant / Project Manager (Contract)

• Coached a fellow TPD consultant in adopting Claude Code for engineering work and Claude for client tracking, time reporting, scheduling, and handoff documents and drawings, now part of his daily workflow.
• Transformed a TPD client's note-taking from hours of manual work into a Claude workflow that extracts notes from 500+ page PDFs into organized spreadsheets, which they now use on their own.
• Wrote the user guide and wiki, plus a developer architecture guide, changelog, and release process, making the add-in ready to hand off and support.
• Built and maintained an open-source VBA Excel add-in that turns Smartsheet exports into branded customer equipment lists, project schedules, and vendor quote packages, cutting a 4+ hour, several-hundred-click manual build to 4 clicks and about 10 seconds.
• Implemented a settings system that saves each user's choices across Excel sessions, letting the one-click tools run from saved defaults with no setup dialog.
• Developed a dual-baseline Smartsheet schedule template through stakeholder interviews, giving project teams a repeatable way to track planned versus actual timelines.
• Established the first standardized naming and markup conventions for equipment cut sheets which, together with the custom add-in and documentation, cut the time to prepare equipment lists, customer equipment lists, and RFQs from 10 days to 2.
• Designed eight Excel ribbon tools for equipment lists, schedules, split sheets, and exports, in one-click and custom versions, giving teams a standard build in one click while letting them still tailor the tools to their needs.

• Quality Assurance Lead2017-2024(Concurrent Jira Project Lead)
• Quality Assurance Engineer2012-2017

• Created Confluence guides and recorded training sessions that got new onshore and offshore testers productive in about a week, and walked product owners and PMs through testing workflows across DevTools, Kibana, databases, CRM, and employee-facing systems.
• Wrote eCredit and Jira user guides that reached tens of thousands of views, reducing repeat questions across teams.
• Owned governance for a Jira instance with 10,000+ users, establishing request and approval workflows that cut unauthorized feature additions by 90% within three months.
• Educated product owners on the distinction between defect severity and business priority, leading to more accurate defect triage.
• Built and maintained Confluence repositories that standardized repeatable testing processes across teams, giving testers one trusted place to find how each of those processes was run.
• Set the team standard for defects and test cases written with minimal assumptions (preconditions, detailed steps, expected and actual results, and visual evidence), reducing rejected and reopened defects.
• Restricted label editing to a small group and published a self-service Confluence guide for requesting access and new labels.
• Consolidated Jira labels from thousands of inconsistent variants to a couple hundred owned labels, routing defects to the teams responsible for fixing them.
• Led QA across project teams of up to 20, coordinating onshore and offshore testers through daily handoffs spanning multiple time zones, keeping testing momentum consistent between shifts.
• Owned end-to-end testing for a site serving 70M monthly visitors plus native iOS and Android apps, across multiple browsers (Chrome, Firefox, and Edge, with Internet Explorer as needed) in desktop, tablet, and mobile.